If you are not satisfied with the product that you have purchased from us, you can return it within seven (7) calendar days. To return an item, please contact our customer service by calling + 31 624460384 or by e-mail at firstname.lastname@example.org with the reference “IPOS Online Return”.
From Monday to Friday from 9 a.m. to 5 p.m. (except on public holidays), employees are available to assist you with the return.
The items must be returned unused and in good condition to our Return Center (see address below), accompanied by a completed return form and a copy of the packing slip.
Refund of the price of the item and of any taxes will take place according to the original method of payment when purchasing the item. This also applies to items that have been received as gifts. If you return a gift, the buyer will receive a refund according to the original method of payment when purchasing the item.
Shipping costs are not reimbursed unless the item is returned because it is damaged or defective. See the section Damaged or defective products below if you return an item because it is damaged or defective.
Refunds do not take place when it comes to the next product.
a) Software that we have delivered to you unused and sealed and whose seal has been broken or which you have successfully downloaded from the IPOS website.
Follow the instructions below when packaging and returning the product to be returned. For correct processing of the returned product by us it is important that these instructions are followed.
• Send the article in its original packaging.
• Carefully pack the item so that it can not be damaged during transport. We advise to use a box and bubble wrap.
• Include a copy of the packing slip (present with your shipment). We can not process a return shipment without a packing slip.
• IPOS then arranges for the product to be picked up by a carrier designated by IPOS. You will be contacted in advance about a suitable time and place for retrieval.
• The following address must be clearly stated on the package:
Lage Wijststraat 3
5384 SK Heesch
Damaged or defective products
To return a damaged or defective item within seven (7) days of purchase, please contact our customer service on number + 31624460384 or by e-mail at email@example.com with the reference “IPOS Online Return “. From Monday to Friday from 9 a.m. to 5 p.m. (except on public holidays), employees are available to assist you with the return.
Our customer service will give you instructions for returning. After receiving the item, the price of the item and any taxes will be refunded. Refunds are made according to the original method of payment when purchasing the item.
Products that prove defective after seven (7) days of purchase are covered under IPOS’s warranty policy and are repaired or replaced in a IPOS Service Center.
Go to warranty to send a product for warranty service. Here you can find the locations of the IPOS Service Centers. Go to the local site for details on sending a product to the IPOS Service Center. Remember to send a copy of your original proof of purchase.